Counselling sessions are available in person, via secure video or by telephone.

For face-to-face sessions, please note the following:

  • Face masks must be worn when you enter the building and for the duration of your counselling session.  Disposable face masks are available should you forget your own mask.
  • A 36inch wide clear, acrylic tabletop barrier has been placed on the coffee table separating the two seating areas in the office.
  • The office (furniture and high touch areas) will be cleaned and disinfected regularly throughout the day using Health Canada approved disinfectant.
  • A desktop HEPA Air Purifier will be on during the session to reduce allergens and help clean the air in the counselling office.
  • There will be a requirement that clients attending their appointment are in good health.  If you have flu like symptoms, including fever, runny nose, muscle aches or a headache,  please do not attend your in-person session.  If you are awaiting test results for COVID-19, have travelled recently or feel unwell at all, please do not come to the office.  Your appointment may be moved to a secure video or telephone platform or may be rescheduled.
  • All clients will be expected to use alcohol based hand sanitizer once they arrive to the office (will be provided).
  • Please arrive to your appointment on time and not more than a couple of minutes early.  The waiting room will be closed to reduce the number of people in the building and to maintain cleanliness.
  • Seating will be arranged to maximize physical distance between the client and therapist.
  • Secure video or telephone sessions will continue to be possible.  You may select the video session option when booking online to indicate you’d like a video session.  If you’d like a telephone session, you may still book online and then send Christine an email to indicate you’d prefer telephone.

Please note that remote session payments are accepted via e-transfer or credit card only.  When booking online, you have the option to save your credit card information securely on the client portal.


Life Story Counselling is the business name of Christine K. Dela Cruz Counselling Services Inc.